Customer Satisfaction

Understand Your Customer Satisfaction

Get to know how satisfied your customers are.

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Access Prebuild Survey

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Survey Your Customers

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Get Reliable Results

In a NutShell

Measure Customer Satisfaction

Continuous surveys of your customers provide you with valuable information about how satisfied your customers are with your company's services. You will also learn whether and how you can further improve your services. This will provide you with an important basis for your future success.

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Key Benefits

Become Even More Successful

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Strengths and Weaknesses

Pinpoint what you are doing right and areas needing improvement, allowing for targeted enhancements

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Customer Retention

Retaining customers by addressing their concerns and improving their overall experience with your company

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Product or Service Quality

Guide product or service updates, ensuring they meet or exceed customer expectations

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Customer Loyalty

By showing customers that their opinions are valued and acted upon, you foster loyalty and a sense of belonging to your company

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Customer Experiences

Ongoing satisfaction measurement allows for the refinement of customer experiences, making them more personalized and satisfying

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Decision Making

Data from satisfaction surveys can inform strategic decisions, helping prioritize investments in areas that directly impact customer happiness

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Future Behavior

Understanding current satisfaction levels can help predict customer behaviors, such as repeat purchases, referrals, and the likelihood of switching to competitors

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Word-of-Mouth Referrals

Satisfied customers are more likely to recommend your brand to others, driving organic growth through positive word-of-mouth

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Trends and Patterns

Continuous measurement can reveal trends and patterns in customer feedback, helping anticipate needs and adapt strategies accordingly

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Competitive Advantage

A strong focus on customer satisfaction can differentiate your brand in the market, making it more attractive to both existing and potential customers

Questionnaire

You Will Receive The Following Insights

Overall satisfaction of your clientele with your services

Satisfaction all in all

Willingness to recommend your company to others

Satisfaction with partial aspects

Furnishing and equipment of business premises

Website

Design of brochures and documents on products and offers

Reliability of the employees

Solution search by employees in case of problems

Timely delivery / completion

Reaction time of the employees to inquiries and requests

Helpfulness

Professional competence of the employees

Friendliness of the employees

Simplicity of contact

Support by employees

Employee commitment

Information about products / services

Communication in general

Price-performance ratio

Offer

Quality of products and services

Identification of events that are considered to be of high impact

Positive events

Negative events

How it works

In Only Four Steps

You start the project setup, choose a subscription type and answer a few questions about your company in the instructions. That's it for you. After activating the project, deeptrue take care of the rest. deeptrue or you send an email with a survey link to your customers. Immediately after your customer has answered the short questionnaire, you can view the results on deeptrue. Whenever you want, you can see the results on deeptrue. You know immediately how satisfied your customers are with your services and - if you could do a little better.

Create Free Account
Create Free Account

Create Free Account

By opening a free account at deeptrue, you can have an overview of all projects, invite team members, and more.

Select Tool
Select Tool

Select Tool

Select the Customer Satisfaction Tool.

Set Up Project
Set Up Project

Setup Project

Follow the instructions for project setup. Provide the necessary information and documents for your project.

Start Data Collection
Start Data Collection

Start Data Collection

Start the data collection and your customers will receive your customer satisfaction survey.

Get Insight Report
Get Insight Report

Get Insight Report

Receive a report. Share the gained Insights with your team.